Common Rejection Reasons:

There are six common reasons Invoice Payments are rejected.

1. [Workflow System] Asset Tracking.
   Bronco Hub will automatically reject an Invoice Payment if an asset account code (begins with 6 or ends in 25) is included in the Distribution Combination AND the option for "Track as Asset" is not checked. Instructions for indicating asset tracking on Invoices is included in the Submit an Invoice Payment job aid.

2. [Workflow System] Missing POET information.
   Bronco Hub will automatically reject an Invoice Payment if a payment information includes a project segment other than all zeros and POET information is missing. Instructions for adding POET data to Invoices can be found in the Submit an Invoice Payment job aid.

3. Incorrect funding segment string coded to the Invoice Payment.
   To avoid rejections for incorrect funding segment strings, refer to the All Segment Values Report and confirm segments with your department Business Manager prior to submitting the transaction.

4. Incorrect Invoice Number.
   To avoid rejections for Invoice Number, use the Invoice Numbering Convention to confirm accuracy of input.

5. Incorrect Supplier Information.
   If the Supplier and/or Supplier Site is not set-up accurately in Bronco Hub, the Invoice Payment can not be processed for the supplier. To avoid rejections for supplier information, confirm accuracy of supplier set-up in Bronco Hub by running the Supplier Search and verifying Supplier Remittance details. Follow the instructions on the Inviting Vendors to PaymentWorks job aid to get new suppliers added to Bronco Hub.

6. Invoice Payment already paid.
   To avoid rejections due to duplicate payment attempts, review Invoice Payments previously submitted and paid by following the steps outlined in the View Approval Status or Details of an Invoice Payment job aid.

Correcting a Rejected Invoice:

Rejection reasons 1, 2, 3 or 4:
Edit the Invoice Payment by following the instructions in the Edit an Invoice Payment job aid.

Rejection reason 5:
A new Invoice Payment must be created and initiated through the approval workflow. Follow the instructions in the Submit an Invoice Payments job aid.

Rejection reason 6:
No further action is needed.

Need help with the steps above?