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To outline the steps involved with voiding or refunding
Info
Info

Important Note:

  • Follow the steps below to void or refund transactions on eCommerce / eMarket stores in Transact Campus.

  • Email marketplace@boisestate.eduwith questions regarding voiding or refunding transactions.

Step 1: Access and Sign In to Transact Campus

  1. Follow this link to access the Transact Campus portal.

  2. Enter the following login credential details:

    1. Operator ID: This is a unique login identifier for individual users of Transact. Treasury assigns an Operator ID and associated permissions with New User Access Requests.

    2. Password: You will be prompted to create a unique password upon initial login. Treasury assigns a password with New User Access Requests.

    3. Station:The Station Code is “000”.

    4. Client Code: The Client Code is “BOISESTATE_PROD”.

  3. Select Login.

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Step 2: Find the transaction to be voided/refunded

  1. From the Home Page, select the Find Transactions tab in the top banner.

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Note

Transactions in the Pending status, can be voided but not refunded.

Step 3: Voiding the Transaction (see Step 4 for Refunding)

  1. Once you open the transaction, you will see options to Void or Refund located below “Undo Actions”.

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If the void is completed successfully, the page will update. The status of the transaction will change to Voided and a note will appear at the bottom of the screen describing who voided the transaction and when.

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Step 4: Refund a Transaction

  1. Once you open the transaction, you will see options to Void or Refund located below “Undo Actions”.

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If the refund is completed successfully, a new transaction is created with the refund details and a note is added to the refund transaction with a link to the original transaction.

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End of Process

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Need help with the steps above?

Email marketplace@boisestate.eduwith questions regarding voiding or refunding transactions.

If you

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experience a system issue/error OR have suggestions to improve the instructions in this job aid, please submit anOCI Service Request

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